Refund policy

Every Beeloved Prints item is made to order with your own names, photos and choices. Because each piece is unique, we can’t accept returns or give refunds if you change your mind after your order is placed.

Check your personalization before you buy

• The preview on the product page shows exactly what we will print. Please check every name, date and spelling before adding it to your cart.
• Your phone’s autocorrect can change names (for example “Taz” into “Tax”), so please read the preview carefully before you order.
• Right after you order, we send your order confirmation email. It always includes a proof of your design. You have two hours after purchase to change your design with the “Edit your personalization” link in that email. If you can’t find the email, please check your spam folder or contact us within those two hours.
• We print your design exactly as you entered and approved it, including spelling, capital letters, punctuation, dates, photos and choices. We don’t check or correct spelling, because many names have unusual spellings.

If something is wrong

• Our mistake: if your item doesn’t match the design you approved, or arrives damaged or faulty, we’ll send a free replacement or give you a full refund.
• Lost in transit: if your order is lost on its way to you, we’ll send a free replacement or give you a full refund.
• A mistake in what was entered: if your item matches the design you approved, but the design itself had a typo or a wrong choice, that isn’t a printing fault. It doesn’t qualify for a free replacement or a refund. We’re still happy to help: contact us and we’ll make a corrected one at a discounted price.

Please contact us at Hello@BeelovedPrints.com within 14 days of delivery, with your order number and a photo of the item. Please contact us before opening a dispute with your bank, so we can sort it out quickly and send you a copy of your approved design.

Wrong address

If an order is shipped to the address you gave us but returned because that address was wrong, sending it again costs $9.99 per product. If you added Shipping Protection at checkout, we’ll send it again for free.

Right of withdrawal (EU and UK customers)

Because every item is made to your specifications and clearly personalised, the 14-day right of withdrawal for online purchases does not apply (Article 16(c) of EU Directive 2011/83/EU; regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013).

Your legal guarantee is not affected. If your item is faulty, damaged or doesn’t match the design you approved, you keep all your statutory rights, and the 14-day contact window above doesn’t shorten them. In the EU, the legal guarantee lasts at least two years from delivery.

This policy doesn’t affect your statutory rights.